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FAQ

  • Can your machine meet our needs well ,how to choose the vegetable and fruits packing machines ?

    Dear customers, kindly response questions of machines before inquiry: (1).What kind of product do you need to weigh or pack? (2)What is the target weight per box?(gram/box) (3)What's your boxes type and boxes size?(Length*Width*Height) (4)The Packing speed is required?(box/min) (5)The room size for putting machines (6)The power of your country(Voltage/frequency) ,any picture show me,If possible? Generally speaking,we could customize a solution method for your special demands .

  • Can you accept customization ?

    Yes,there are no limits in our machine ,we can upgrade machine functions or improve technical assistance according to client’s on-site practical demands ,this is our greatest difference from many other food packing machine manufacturers.

  • How is the quality of your machine ?

    Our machine manufactured strictly according to national and international standard . We have product CE and ISO certification . We take a test on every product before deliver.

  • How long of the warranty period?

    Whole machine is 1 year. In warranty period, We will send the part free to replace the one that is broken .

  • What is your pre-sales service?

    (1),Numerous professional packing videos ,giving you direct feeling of our machine (2),Free packing solution from our professional engineer (3),Welcome to visit our factory and discuss face to face about packing solution and testing machines.

  • What is your after-sales service?

    (1),We will provide standard training video ,training PPT,Instruction Manual . (2),Installing and training services:We will train your engineer to install our machine .Your engineer can come to our factory or we dispatch our engineer to your company . (3),Trouble shooting service:Firstly online instruction ,if you still can not fix the problems ,our engineer will go there if your need us to support .and the round trip flights tickets and accommodation fees will be afforded by clients . (4),Spare parts replacement :For machine in guarantee period ,if spare parts are broken ,we will send you the free new parts .

  • Can you provide overseas service?

    We can dispatch engineer to install the machine if you need, buyer will afford the cost in buyer's country and round-trip air tickets. The compensation for engineer will be USD100-200USD/Day according to country .

  • What is the payment terms?

    Our payment is T/T and L/C. 50% is paid by T/T as deposit.50% is paid before shipment

  • What is your delivery time ?

    We usually needs 35-50days about it ,depends on your quantity .

  • What is your packing&shipping?

    Outside packing with wooden case,inside packing with film . Shipping can be Sea ,air ,train ,etc.